Privacy Policy

Account details. Your mobile number, which we verify by SMS one-time password, and the name you choose to display. Optionally a profile photo, a username, an email address, and your business name, category and description.

What you create and send. Chat messages, photos, videos, voice notes and documents you share; product listings and their images; order cards; status stories; and broadcast lists.

Device and usage data. A device identifier and push notification token so we can deliver notifications and show you your linked devices; the name and platform of each linked device; and last-seen timestamps used for presence.

Optional, and only if you grant permission. Your phone contacts, used solely to show you which of them already use OrderBhejo; and your location, only when you choose to send it in a chat. Both are refusable and the app works without them.

Payments. Subscription records and payment references. We never see or store your card, UPI or bank details — those go directly to our payment processor.

To operate the service you asked for: delivering your messages, hosting your catalog, tracking your orders, verifying your identity at sign-in, sending notifications, and billing subscriptions. We also process data to keep the platform safe — investigating abuse reports, blocked users and spam.

We do not sell your personal data, and we do not use your chats, catalog or customer lists for advertising.

We use the following processors. Each receives only what it needs to perform its function:

• Supabase — database, file storage and authentication. Your data is hosted in Mumbai, India (ap-south-1). • Razorpay — subscription payments. Card and UPI details are handled by Razorpay and never reach our servers. • 2Factor.in — delivers your sign-in one-time password by SMS. Receives your mobile number. • Expo — push notification delivery. Receives your device push token and the notification text. • DeepSeek — powers the AI assistant. See the section below. • LocationIQ — renders map previews for locations shared in chat. • Google — optional sign-in, and optional backup of your chat history to your own Google Drive.

When you use the in-app assistant, the question you type is sent to DeepSeek to generate an answer. The same applies in a support chat while the assistant is handling it: your message is sent to DeepSeek in order to reply.

Once you ask for a human agent, this stops. From the moment your chat is escalated, messages are handled only by our own support team on our own servers and are not sent to DeepSeek. They resume being sent to the assistant only if the agent hands the conversation back to it.

Your ordinary one-to-one and group chats with other people are never sent to DeepSeek or to any AI provider.

Data is stored in Mumbai, India (ap-south-1) and encrypted in transit. Access is restricted at the database level so that one account cannot read another's chats, catalog or orders.

We keep your data for as long as your account is open. When you delete your account, it is removed within 7 days. Records we are required to keep by law — chiefly tax and payment records — are retained for the statutory period even after deletion.

Under the Digital Personal Data Protection Act, 2023 you may ask us to give you a copy of your data, correct it, or delete it, and you may withdraw a consent you previously gave — including contacts and location access, which you can revoke in your device settings at any time.

You can delete your account yourself from the app, or write to hello@orderbhejo.in. If you are not satisfied with how we have handled a request, you may complain to the Data Protection Board of India.

OrderBhejo is not intended for children under 13. If you are under 18, you may use it only with the consent of a parent or legal guardian. If you believe a child has provided us personal data without that consent, write to hello@orderbhejo.in and we will delete it.

We will update this page when our practices change and move the effective date at the top. Material changes will be notified in the app.